These Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the Theo mobile and web application (“Theo” or the “App”).

Theo is operated by Theo App Ltd (“we”, “us”, “our”), a company registered in England and Wales, company number 17157430, registered office 471 Woodgrange Drive, Southend-on-Sea, SS1 3EB.

By creating an account or using Theo, you agree to these Terms.

Version 1.7, effective 10 October 2026.

What is new in version 1.7

Theo is now used in one of two ways, and you choose which: connected to a mortgage adviser, which is free, or on your own with a Premium subscription.

This applies to everyone from 10 October 2026, including accounts created before then. When you next open Theo, you will be asked to choose.

If you are already connected to an adviser, you will be asked to confirm your mobile number with a one-time text code, and to confirm your connection, to keep using Theo free.

Because this change applies to everyone at the same time, it takes effect on that date rather than after the 30 days’ notice described in section 15. If you had an account before then and would like more time to decide, email support@theoapp.co.uk and we will give you 30 days of Premium free.

1. What Theo is, and what it is not

Theo is a technology platform that monitors your mortgage and shows you information about the mortgage market.

Theo App Ltd is NOT authorised or regulated by the Financial Conduct Authority. Theo does not give mortgage advice, does not recommend products, does not apply for a mortgage on your behalf, and does not lend.

Everything Theo shows you is information only. It is not advice, not a personal recommendation, not a quote, and not an offer of any mortgage product.

Theo compares your mortgage with rates that lenders publish for your loan-to-value band, property type and type of ownership. It does not check whether a lender would accept you or whether you could afford a mortgage, and it does not approve or decline anything. Decisions about a mortgage are made by you, your adviser and the lender.

Regulated mortgage advice can only be given to you by an FCA-authorised adviser, under their own terms and their own responsibility.

2. Information you give us

Theo works from the mortgage and property information you enter. If it is wrong or out of date, what Theo shows you will be wrong too.

Property values shown in Theo are automated estimates and carry a meaningful margin of error. A lender will always form its own view.

Savings figures are indicative. They depend on eligibility, affordability, early repayment charges and individual lender criteria.

3. Two ways to use Theo

CONNECTED TO AN ADVISER: you connect to ONE mortgage firm, and within that firm to ONE designated adviser who is your named point of contact. Theo is then free, with the option to upgrade to Premium.

ON YOUR OWN: you use Theo with a Premium subscription, and nothing is shared with any adviser.

You choose which. If you are not connected to an adviser, a Premium subscription is needed to use Theo.

You are shown the firm and the designated adviser before you connect.

We do not sell your details. We do not pass your information to a panel of firms. We are not paid a fee by anyone for introducing you. Section 4 explains exactly how Theo is paid.

Your information is shared with that firm and with your designated adviser. It is not shared with any other firm unless you choose to connect to one.

Within the firm, your designated adviser is responsible for your relationship. Support and compliance staff at that firm may see your information where their role requires it, in the same way they would for any other client of the firm.

Before you connect, Theo shows you the adviser’s name, job title, photograph, firm and FCA number. You confirm on that basis.

4. How Theo is paid

The mortgage firm pays Theo a monthly subscription to use our platform, on a plan that sets how many clients can connect to it. That is what makes Theo free for you when you are connected.

Theo does not receive any commission or payment for introducing you. We receive nothing from the firm, and nothing from any lender, if you take out a mortgage or any other product.

If the firm arranges a mortgage for you, the firm itself may be paid by the lender or charge you a fee. It must tell you about that itself, before you go ahead.

The fee the firm pays does not change based on what you do in the app, or whether you take any product.

Theo’s founder, a director of Theo App Ltd, is also a director of a mortgage firm that uses Theo. If you connect without choosing a firm or using a firm’s code, that is the firm Theo connects you to, and its name is shown to you before you connect.

We are not paid for placement in our firm directory, and we do not rank firms by anything they pay us.

If you use Theo on your own, you pay for a Premium subscription instead. That payment is for Theo itself and is unconnected to any firm or introduction.

5. What your adviser can see

Once connected, your adviser can see your name, email address and mobile number, the mortgage and property information in your Theo account, your loan-to-value and equity position, your fixed-rate dates, and the opportunities Theo identifies for you.

They can also see how you use Theo: when you were last active, which parts of the app you have viewed, and whether you have Premium.

They see this so they can tell you when something may be worth acting on.

They cannot see any consumer who has not connected to them.

6. Contact from your adviser

Contact from your adviser is part of what makes Theo free when you connect. By connecting, you agree that your connected adviser may contact you by telephone, email, text, messaging such as WhatsApp, or notifications sent through Theo, when Theo identifies an opportunity for you and about your mortgage generally.

Connecting requires a working mobile number and email address. We check your mobile number is yours by texting you a one-time code. If your adviser tells us your details do not work, because your number is not in service, someone else answered, or an email bounced, we will tell you and ask you to check them. You can correct them or confirm they are right. If they are not checked within 7 days, your free connection may be ended. You can then reconnect with correct details, or use Theo on your own with Premium.

You can tell your adviser to stop contacting you at any time, and they must respect that. Not answering, or asking them to stop, never ends your connection.

If you no longer want an adviser connection at all, you can disconnect and use Theo on your own with Premium instead.

Marketing about unrelated products requires your separate consent and can be withdrawn without affecting your connection.

7. Disconnecting, reconnecting and changing adviser

You can disconnect at any time, in one tap, from the Get Advice page. No explanation is required and no one has to approve it.

Disconnecting stops your adviser seeing your information immediately and removes you from their client list.

Once you are disconnected, you choose again: connect to a firm, or subscribe to Premium to keep using Theo. If you already have Premium, nothing changes.

You can reconnect, or connect to a different firm, whenever you want.

Disconnecting does not undo what has already happened. The firm decides what it keeps of information it has already received, and of any case already begun, under its own privacy policy and the law that applies to it.

Every connection, disconnection and change is recorded, so it is always clear that the choice was yours.

8. If your designated adviser changes

Your designated adviser may change, most often because they leave the firm, are unavailable, or the firm reorganises who looks after which clients.

WITHIN THE SAME FIRM: the firm may request a change by writing to support@theoapp.co.uk. If we action it, we will tell you in the app and by email, and show you the new adviser’s name, job title, photograph and FCA number. Your information stays with the same firm throughout; only your named point of contact changes.

You can disconnect in one tap at that moment, or at any time afterwards, if you would rather not continue.

TO A DIFFERENT FIRM: your information is never transferred to a different firm automatically, at anyone’s request. Moving to another firm is a new connection that only you can make, and it requires your consent in the same way your first connection did.

If your adviser leaves and contacts you from a new firm, that is a matter between you and them. If you want to follow them, you disconnect and connect to their new firm. Theo does not prevent that and does not decide it for you.

9. If your firm stops using Theo

If your firm stops paying for Theo, you keep your free access, your Theo account and everything in it. Your monitoring, alerts and history continue exactly as before. Nothing is deleted. This is not your doing and you are not affected by it.

Your connection stays in place. While the firm is not paying, its advisers cannot use Theo, so they cannot see your information through Theo.

You can connect elsewhere immediately. A directory of participating firms is available at theoapp.co.uk. You are under no obligation to choose one.

If the firm pays again, its advisers can see your information again. You can disconnect in one tap at any time if you would rather they did not.

If a firm leaves Theo altogether, you are disconnected from it, and the next time you open Theo you choose again: connect to another firm, or use Theo on your own with Premium.

10. The firm directory

We publish a directory of participating mortgage firms at theoapp.co.uk. Firms appear only where they have agreed to be listed.

The directory is a list, not a recommendation. We do not rank firms by anything they pay us, we are not paid for placement, and we do not receive a fee when you choose one. See section 4.

Being listed is not an endorsement by Theo of any firm or adviser. You should carry out your own checks, including verifying an adviser on the FCA Register, before connecting.

11. Moving between ecosystems

Your Theo account, and everything in it, stays with you.

If you connect to a different firm, your mortgage and property information moves with you, because it is your information in your account.

What does not transfer is anything a previous firm added on their own systems, such as case notes or documents held outside Theo.

12. Co-branding

Where a firm participates in Theo, you may see their name and logo alongside ours.

This shows you which ecosystem you are in. It does not mean your connected firm operates Theo, and it does not change who is responsible for what: Theo App Ltd is responsible for the app, your adviser is responsible for the advice.

13. Premium and paid features

If you are not connected to an adviser, a Premium subscription is needed to use Theo. If you are connected, Premium is optional and unlocks extra features.

Premium is bought through the Apple App Store or Google Play, and that purchase is also governed by the store’s terms. Cancellations and refunds are handled through your app store account.

New subscribers may be offered a 7-day free trial. When it ends, your subscription starts automatically unless you cancel before the trial ends.

If you cancel, Premium continues until the end of the period you have paid for. After that, you choose again: connect to an adviser, or subscribe again.

Connecting to an adviser is free and is never a condition of any paid feature.

14. Responsibility and complaints

We provide Theo with reasonable care and skill, but we do not promise it will be uninterrupted or error-free, or that any figure is accurate at the moment you look at it.

We are not responsible for advice given by any adviser, for a lender’s decision, or for a decision you take on information in the app without taking advice.

Complaints about the app: email support@theoapp.co.uk.

Complaints about advice, or about how your adviser has treated you: raise these with your connected firm under their complaints procedure. If you remain unhappy you may be able to refer the matter to the Financial Ombudsman Service. Theo App Ltd is not able to handle complaints about regulated advice.

Nothing in these Terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Nothing in these Terms affects your legal rights as a consumer.

15. Changes to these Terms or to paid features

We may update these Terms, our Privacy Policy, or the features included in a paid subscription. We will only do so for a valid reason: a change in law or regulation, a change to how Theo works, a change in our costs, or to make something clearer or fairer.

If a change materially affects your rights, we will tell you in the app at least 30 days before it takes effect, and ask you to accept the updated terms.

If you do not accept, you can stop using Theo and delete your account at any time. If you have a paid subscription, you can cancel it before the change takes effect and you will not be charged beyond your current billing period.

We will not change the price of a subscription you have already paid for, during the period you have paid for.

Minor changes that do not affect your rights, such as correcting a typing error or adding a clarification, may be made without notice.

16. Ending, law and contact

You can stop using Theo at any time, and delete your account from the menu in the app, under Delete account. It is deleted straight away. You can also email support@theoapp.co.uk and we will delete it within one month.

We may suspend or end your access if you use Theo unlawfully or in a way that harms other users or us.

These Terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts where you live.

Theo App Ltd · support@theoapp.co.uk